Andersen Storm and Screen Door Learning Center
SHIPPING & RETURN INFORMATION
If you need assistance, please contact us at one of the phone numbers below:
Please call 1-855-337-8811 for ANDERSEN STORM & SCREEN DOOR products.
Shipping & Handling Charges
Standard ground shipping is included in the pricing on most storm door replacement parts shipping within the contiguous U.S. Shipping rates to Alaska, Hawaii, or Canada will vary based on the destination, weight and dimensions of the package(s) and shipping method. Expedited shipping is available on many parts for an additional charge. Fullview windows and screens will have a $38.00 additional handling fee on all orders.
Expedited shipping may be available for orders placed by phone. Please call for availability and cost.
On occasion a part will be damaged in shipping. If your purchase was received with shipping damage, please contact us. We will work with the shipping company and see that a new part is sent to you.
Andersen is committed to customer satisfaction and wants you to be completely satisfied with your purchase. Refunds are given within 30 days of the original purchase date. Items must be returned in the original carton or package with all parts, in salable condition and accompanied with the original receipt. For returns, we will credit your credit card for the price of the product and any applicable sales tax less the shipping and handling costs. There will be a 20% processing fee on all returned items.
Please contact us at 855-337-8811 and we will assist you with your return.
Please contact us at 855-337-8811 and we will assist you with your return.
Purchased parts are covered under the Andersen warranty. Any warranty claim must be accompanied with the original receipt and be within the Andersen warranty guidelines. A copy of the Andersen warranty is available through our website: Andersen Warranty.
Please call 1-877-835-9090 for ANDERSEN WINDOW AND PATIO DOOR products.
Shipping & Handling Charges
Standard ground shipping is free for orders over $75.00 not including tax. Orders under $75.00 have a $6.95 shipping fee.
Expedited shipping may be available for orders placed by phone. Please call for availability and cost.
Expedited shipping may be available for orders placed by phone. Please call for availability and cost.
On occasion a part will be damaged in shipping. If your purchase was received with shipping damage, please contact us. We will work with the shipping company and see that a new part is sent to you.
For returns, we will credit your credit card for the price of the product and any applicable sales tax less the shipping and handling costs within 90 days of original ship date. There will be a 20% processing fee on all returned items.
Purchased parts are covered under the Andersen warranty. Any warranty claim must be accompanied with the original receipt and be within the Andersen warranty guidelines. A copy of the Andersen warranty is available through our website: Andersen Warranty.
The Andersen Storm Door Parts Store accepts orders from and ships to the continental United States and Canada.
Lead time refers to the amount of time until your part will ship from our warehouse; it does not include transit time. We will send you a shipment confirmation once your order leaves our warehouse.
Orders are shipped by UPS or USPS at our discretion. Delivery dates cannot be guaranteed. Please allow for transit time after you order has been shipped. To check the status of your order, click here.
Products classified as a hazardous material (hazmat) like paint and adhesives can only be shipped via ground service. These products may be shipped separately from other items in your order.
